Open to opportunities

Maria Pichardo

@mariapichardo

Message

I help ensure imported products comply with regulations, reducing risk through analytical diligence.

Costa Rica

Message

What I'm looking for

I’m looking for a compliance or risk-focused role where I can apply regulatory knowledge, SOP-based classification, and fraud analysis to protect customers and marketplaces while improving processes through KPI-driven execution.

As a Product Compliance Associate at Amazon (VCC, Costa Rica), I ensure imported products are tested in certified laboratories and meet the legal requirements of the importing country. I classify products by potential hazardous risk, support safe storage and transportation using SOP, and remove items that violate restricted product policies.

Previously, as an Investigation Specialist, I investigated cross-border transactions (e.g., New Zealand, Australia, Singapore) to confirm legitimacy and avoid fraud. I’ve also strengthened my execution and customer-focused background through KPI reporting, real-time ticket handling with Jira/ServiceNow, and social media operations with tools like Sprinklr—always emphasizing compliance and consistent procedures (including HIPAA, GDPR, and Privacy Act 1988).

Experience

Work history, roles, and key accomplishments

Current

Product Compliance Associate

Current

Amazon

Oct 2024 - Present (1 year 7 months)

Ensured imported products were tested in certified laboratories and met legal requirements for importing countries by applying regulatory and restricted product policies. Classified and reviewed ASINs by hazardous risk and removed listings that violated compliance guidelines.

Product Compliance Regulatory Compliance ASIN Product Classification Risk Based Storage & Transport

Investigation Specialist

Amazon

Mar 2022 - Oct 2024 (2 years 7 months)

Investigated cross-border transactions to verify legitimacy and reduce fraud risk. Analyzed fraud patterns, supported special projects, and helped deliver training and reporting to coworkers.

Fraud Investigation Risk Mitigation International Trade Reviews Reporting Training & Enablement

Workforce - RTA

SmileDirectClub

Nov 2021 - Apr 2023 (1 year 5 months)

Reported end-of-day and weekly KPIs to stakeholders and handled real-time queue/ticket operations to maintain service levels. Optimized schedules in response to shrinkage, allocated agents to tasks, and coordinated offline activities to meet SLA targets.

Real Time Operations Workforce Scheduling SLA Management KPIs Jira ServiceNow Five9 Salesforce

Community Management Assistant

SmileDirectClub

Jan 2020 - Nov 2021 (1 year 10 months)

Managed social media workflows in Sprinklr, monitoring queues and ensuring SLA adherence. Trained and mentored new coworkers, maintained compliance with HIPAA/GDPR/privacy requirements, and compiled social media performance reporting.

Sprinklr Mentoring HIPAA compliance GDPR Compliance performance reporting

Social Media Customer Care

SmileDirectClub

Jul 2019 - Jan 2020 (6 months)

Supported patients and customers on major social platforms (Facebook, Twitter, Instagram, TikTok) by answering questions and resolving issues to improve customer experience. Recommended products and trade-up/companion items to drive appropriate purchase decisions.

Patient Support Product Recommendations Customer Experience

Customer Care/Sales Billing Agent

Sykes

Dec 2018 - Jul 2019 (7 months)

Reviewed AT&T bill statements, resolved billing queries, and handled account cases in a fast-paced environment. Submitted credit requests when needed and supported billing inquiries involving advertising promotions and phone plans/devices.

Billing Support Customer Service Credit Requests Fast Paced Environment Sales Support