Ariel Moreno
@arielmoreno1
I investigate product safety risks and strengthen marketplace compliance operations.
Costa RicaWhat I'm looking for
At Amazon, I investigate reported product safety issues, including flammable electronics and hazardous materials, and work with vendors to meet safety standards and coordinate mandatory recalls.
I've analyzed incident reports to identify emerging marketplace safety trends and recommend preventive measures. Earlier at Amazon, I resolved seller platform issues as a technical liaison, escalated critical bugs to engineering teams, and supported small and medium-sized sellers with complex platform escalations.
My operations background also includes monitoring real-time call center performance for 200+ agents at Qualfon, making staffing adjustments during peak periods, and collaborating with operations managers on service-level forecasting.
I've also worked across customer care and consultative sales at DHL, Align Technology, and Startek, bringing a solutions-oriented approach to customer needs, implementation follow-up, and issue resolution.
Experience
Work history, roles, and key accomplishments
Conduct thorough investigations into reported product safety issues, including flammable electronics and hazardous materials. Collaborate with vendors to ensure compliance with safety standards and coordinate mandatory recalls when necessary.
Analyze incident reports to identify emerging marketplace safety trends and recommend preventive measures.
Managed omnichannel customer support through phone, email and live chat systems. Addressed shipment inquiries and service complaints with a solutions-oriented approach. Proactively informed customers about premium services that matched their shipping needs during support interactions.
Sold dental service packages to clinics, matching solutions to their patient base and budget
Conducted full sales cycle from initial contact to closing agreements
Explained package benefits and pricing structures to practice decision-makers
Addressed client concerns to overcome objections and finalize sales
Managed post-sale follow-ups to ensure implementation and satisfaction
Monitored call center operations for a team of 200+ agents, making real-time adjustments to staffing allocations during peak periods. Collaborated with operations managers to maintain optimal service levels through accurate forecasting.
As a Trouble Ticket Resolver, served as the technical liaison for seller platform issues, utilizing multiple diagnostic tools to troubleshoot and resolve system errors. Documented and escalated critical bugs affecting merchant operations to engineering teams.
In the FBA Agent (Seller Support) role, provided comprehensive support to small and medium-sized sellers, resolving platform issues and opt
Maintained the accuracy of Microsoft's partner database for Caribbean and European regions.
Verified and updated company information through direct outreach to ensure data integrity.
Education
Degrees, certifications, and relevant coursework
Ariel hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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