John Christian Rose

I've supported customers and players across gaming, IT, and insurance for more than nine years, resolving complex issues through email, live chat, phone, in-game channels, and remote tools.

At VGW Holdings, I managed high-volume Zendesk and Salesforce queues while handling player support, KYC verification, redemption checks, fraud escalation, and Trust & Safety documentation within SLA timeframes. I focused on clear, empathetic guidance that reduced repeat contacts and helped protect compliance standards.

At Aeven Philippines, I diagnosed end-user technical issues through a service desk environment, tracked incidents in Cherwell, and worked with network engineers, cloud administrators, and application owners on cross-system resolutions. I also created knowledge base articles to improve handling time for recurring issues.

Earlier, I supported insurance claims clients at Coverdesk and served a global player community at Keywords Studios, where I resolved gameplay, account, and technical concerns and escalated player trends to product teams. I bring a service-first approach, strong documentation habits, and experience building trust in high-volume support environments.