Open to opportunities

Mariane Isabeli Lorenzetti

@marianeisabelilorenz

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Dental Assistant and administrative support professional focused on efficient patient flow and issue resolution.

Brazil

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What I'm looking for

I’m looking for a role where I can support patients and teams with efficient clinic administration, strong customer service, and process optimization—working with modern systems (CRM/Microsoft Office/Google) and growing through clear responsibilities and collaboration.

I’m a Professional with experience in customer service across healthcare, service, and industrial administration sectors. I bring strong communication, the ability to work under pressure, and a discreet, effective approach to resolving issues quickly.

In my WORK EXPERIENCE, I Entered and updated patient treatment and supported Document organization and record information in the clinic system. I provided administrative support to the dental team, ensuring an efficient patient flow, and managed patient follow-ups and engagement through outreach through partner insurance providers.

I also support production flow with managed production spreadsheets, payroll processing and timekeeping control, plus basic financial support. I’m skilled in process optimization, quick adaptability to different operational systems, and I strengthen outcomes through solid understanding of sales and post-sales processes, paired with organizational and time management abilities.

Experience

Work history, roles, and key accomplishments

Dental Assistant

Sesi

Dec 2023 - Dec 2024 (1 year)

Provided administrative and operational support in a dental clinic, including patient data entry and updates, organizing patient flow, and managing follow-ups. Experienced in clinical processes and patient relations, including coordination with insurance providers, ensuring efficient and professional service.

Customer Service Process Optimization Payroll Support Basic Financial Support

Dental Assistant & Admin Support

SESI Tuper (ArcelorMittal)

Jan 2020 - Jan 2024 (4 years)

Provided administrative support and served as a dental assistant, entering and updating patient treatment information in the clinic system and organizing patient and clinical documents. Supported payroll/timekeeping routines, managed patient follow-ups and outreach with insurance providers, maintained spreadsheets, and coordinated patient flow by resolving internal and client issues professionally

Document Management Customer Service Insurance Coordination Appointment Flow Support

Admin Support

ArcelorMittal

Dec 2020 - Dec 2022 (2 years)

Handled document and record management, supported payroll and timekeeping processes, and provided basic financial assistance. Maintained and updated spreadsheets, contributing to organized workflows and overall operational efficiency.

Records Management Customer Service Process Optimization CRM Systems Post sales Support

Education

Degrees, certifications, and relevant coursework

Piedmont Virginia Community College

English as a Second Language (ESL), English as a Second Language (ESL)

Activities and societies: Produced and presented an original text in the “Voices of Adult Learners” competition; developed English writing, reading, and pronunciation skills.

Advanced ESL coursework focused on developing English writing, reading, and pronunciation skills. Produced and presented an original text in the “Voices of Adult Learners” competition.

SENAC São Bento do Sul

Dental Assistant Technician, Dental Assisting

Activities and societies: Clinical internship experience; training in dental biosafety, oral health education, first aid, dental legislation, and office management/workflow.

Dental Assistant Technician training covering dental biosafety, oral health education, and first aid. Included clinical internship experience and knowledge of dental legislation, with office management and workflow.

Piedmont Virginia Community College

English as a Second Language (ESL)

2025 -

Activities and societies: “Voices of Adult Learners” text submission and presentation; advanced ESL skill development in writing, reading, and pronunciation.

Completed an advanced English (ESL) program, developing writing, reading, and pronunciation skills. Produced and presented an original text in the “Voices of Adult Learners” competition.