Mariana DoerMD
Open to opportunities

Mariana Doer

@marianadoer

SaaS Technical Support Engineer with expertise in cloud infrastructure.

Argentina
Message

What I'm looking for

I am seeking a role that values collaboration and innovation, offering opportunities for growth and skill development in cloud technologies.

I'm a dedicated SaaS Technical Support Engineer with extensive experience in providing technical support for Thinfinity products and enterprise Windows Server environments. My role involves troubleshooting complex issues, managing high-value accounts, and ensuring operational efficiency. I thrive on enhancing customer success through effective communication and problem-solving.

Throughout my career, I have developed a strong skill set in cloud infrastructure management, identity management, and API integrations. I have a proven track record of automating processes using PowerShell scripts and monitoring system performance with tools like Thinfinity Analytics and Splunk. My freelance consultancy experience has further honed my ability to manage projects and deliver tailored IT solutions to clients.

Experience

Work history, roles, and key accomplishments

CI
Current

Technical Support Agent

Cybele Software, Inc.

Mar 2022 - Present (3 years 4 months)

Provided technical support for Thinfinity products, troubleshooting and resolving client issues. Managed enterprise Windows Server environments, reproducing incidents and ensuring high availability in cloud settings. Developed PowerShell scripts for automation and monitored system performance using Thinfinity Analytics and Splunk.

FH

Project Administrator

Fashion Hometex

Jun 2018 - Mar 2019 (9 months)

Organized and executed national sales plans, effectively coordinating large-scale business communications. Tracked project progress meticulously using Excel, ensuring alignment with budget and timelines. Identified and resolved potential project risks through continuous analysis and monitoring.

SE

Freelance IT & Operations Consultant

Self-Employed

Feb 2012 - May 2022 (10 years 3 months)

Provided comprehensive IT consultancy, including system administration, web development, and cloud infrastructure support. Managed project schedules, human resources, and operational processes, while also conducting enterprise-level OSINT investigations. Designed and maintained client websites, significantly enhancing their online presence and functionality.

Education

Degrees, certifications, and relevant coursework

EH

Ekoparty Hackademy

Course, Fundamentals of Hacking & Defense

Completed a comprehensive course focusing on the fundamentals of hacking and defense. Gained practical knowledge in cybersecurity principles and defensive strategies.

Universidad de Buenos Aires logoUA

Universidad de Buenos Aires

Bachelor of Law, Law

Pursued a Bachelor of Law, gaining a strong foundation in legal principles and jurisprudence. Developed critical thinking and analytical skills through rigorous academic study.

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