Mariana Doer
@marianadoer
SaaS Technical Support Engineer with expertise in cloud infrastructure.
What I'm looking for
I'm a dedicated SaaS Technical Support Engineer with extensive experience in providing technical support for Thinfinity products and enterprise Windows Server environments. My role involves troubleshooting complex issues, managing high-value accounts, and ensuring operational efficiency. I thrive on enhancing customer success through effective communication and problem-solving.
Throughout my career, I have developed a strong skill set in cloud infrastructure management, identity management, and API integrations. I have a proven track record of automating processes using PowerShell scripts and monitoring system performance with tools like Thinfinity Analytics and Splunk. My freelance consultancy experience has further honed my ability to manage projects and deliver tailored IT solutions to clients.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Cybele Software, Inc.
Mar 2022 - Present (3 years 4 months)
Provided technical support for Thinfinity products, troubleshooting and resolving client issues. Managed enterprise Windows Server environments, reproducing incidents and ensuring high availability in cloud settings. Developed PowerShell scripts for automation and monitored system performance using Thinfinity Analytics and Splunk.
Assistant Administrator
DR. ROMERO'S MEDICAL GROUP
Mar 2014 - Apr 2021 (7 years 1 month)
Managed patient records, ensuring confidentiality and accuracy in both paper and electronic formats. Provided essential administrative support, coordinating schedules and efficiently responding to patient inquiries. Maintained strict compliance with healthcare regulations and data privacy standards.
Project Administrator
Fashion Hometex
Jun 2018 - Mar 2019 (9 months)
Organized and executed national sales plans, effectively coordinating large-scale business communications. Tracked project progress meticulously using Excel, ensuring alignment with budget and timelines. Identified and resolved potential project risks through continuous analysis and monitoring.
Freelance IT & Operations Consultant
Self-Employed
Feb 2012 - May 2022 (10 years 3 months)
Provided comprehensive IT consultancy, including system administration, web development, and cloud infrastructure support. Managed project schedules, human resources, and operational processes, while also conducting enterprise-level OSINT investigations. Designed and maintained client websites, significantly enhancing their online presence and functionality.
Education
Degrees, certifications, and relevant coursework
Ekoparty Hackademy
Course, Fundamentals of Hacking & Defense
Completed a comprehensive course focusing on the fundamentals of hacking and defense. Gained practical knowledge in cybersecurity principles and defensive strategies.
Universidad de Buenos Aires
Bachelor of Law, Law
Pursued a Bachelor of Law, gaining a strong foundation in legal principles and jurisprudence. Developed critical thinking and analytical skills through rigorous academic study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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