sofia mendes

Managed materials required by employees and participated in team meetings to improve service efficiency and quality. Handled calls and emails, routing enquiries and coordinating service appointments.

Supported recruitment from CV screening through to contract completion. Helped develop and implement staff training programmes and responded to employee queries and resolved day-to-day operational issues.

Tracked administrative projects and coordinated appointments, consultations and examinations. Maintained physical and digital records, prepared and recorded pending invoices, and reviewed documents for accuracy.

Sold stationery and lottery products and served customers. Managed orders, goods movements, store operations and staff.

Issued invoices, followed up payments and assisted customers when required.

Completed upper secondary education in Languages and Humanities.