Maria Liezel Alvaran

Led a team of 7 executive assistants, assigned tasks, mentored staff, and managed email, calendar, and project coordination for a globally distributed team; improved team efficiency through structured evaluations.

Entered and verified new hire data in Paycom, completed I-9 and E-Verify documentation, and coordinated onboarding using Sense, Airtable, Slack, and Google Workspace; maintained 100% I-9 compliance while processing high-volume onboarding within deadlines.

Provided executive assistance, marketing coordination, HR management, and project oversight; developed SOPs, managed CRM and social media campaigns, and improved client retention and operational efficiency.

Managed customer inquiries, appointment scheduling, social media, and payments; coordinated vehicle logistics and promoted services, reducing customer wait times by 20% and increasing satisfaction by 15%.

Managed office operations including correspondence, scheduling, billing, and client databases; assisted with invoicing and vendor negotiations, streamlining client onboarding and reducing document retrieval time by 30%.

Managed collateral-free microfinance programs, facilitated loan processing and repayment monitoring, and conducted financial literacy trainings, increasing program participation by 40% and improving repayment rates.

Enrolled in an Associates Degree program in Business Management with a major in Marketing Management beginning September 2024.

Completed studies at the Polytechnic University of the Philippines from June 2015 to April 2017 focusing on business-related coursework.