Open to opportunities

Maria Kravchenko

@mariakravchenko

Multilingual professional excelling in personalized client support and cross-cultural communication, delivering high-quality service remotely.

India

Message

What I'm looking for

I’m seeking a remote, flexible role with a mission-driven company where communication, empathy, and organizational skills matter—using my multilingual expertise to deliver precise, high-touch support and dependable outcomes.

MARIA KRAVCHENKO

+91 9527590559 | maria_translations@outlook.com

Multilingual, detail-oriented professional with over 20 years of international experience across hospitality, client relations, translation, and customer support. Proven ability to manage communication across English-, Russian-, and Spanish-speaking markets, with a strong focus on building relationships, resolving issues, and delivering high-quality, personalized service in cross-cultural environments.

Throughout my career, I have served as a key liaison between clients and internal teams, ensuring smooth coordination, clear communication, and timely resolution of complex requests. My experience includes working in fully international settings across India, Indonesia, Thailand, and Russia, where adaptability, cultural sensitivity, and strong interpersonal skills were essential.

In addition to extensive client-facing roles, I have developed solid expertise in written communication through freelance translation, producing accurate and culturally relevant content across a variety of fields, including travel, health, and customer communications. I am highly attentive to detail, organized, and comfortable managing multiple priorities independently in remote and fast-paced environments.

I bring a combination of strong communication skills, cross-cultural awareness, and practical problem-solving, with the ability to handle sensitive situations with professionalism and empathy. Experienced in working across time zones, I am reliable, responsive, and committed to maintaining high standards of service and accuracy.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator

Current

Freelance Translator

Jan 2020 - Present (6 years 2 months)

Provided English↔Russian and Spanish↔English translations focused on linguistic precision and cultural relevance. Produced written content for travel, health, and customer communications across remote projects.

Translation Localization Cultural Adaptation Written Communication Customer Communications Travel Translation Health Translation

Owner Relations Manager

Karma Royal Group

Jan 2010 - Jan 2020 (10 years)

Acted as the primary 24/7 liaison between villa owners and resort management, coordinating with finance and housekeeping to resolve service, billing, and property issues. Provided interpretation/translation for meetings, supported guest requests (visa, transfers, events), and prepared bilingual newsletters.

Customer Support Interpreting

Russian Sales Team Manager

Haathi Mahal Resort

Jan 2009 - Jan 2010 (1 year)

Led the Russian-speaking sales team by managing schedules and internal communications to support team needs. Served as the point of contact between staff and finance/IT departments to keep operations running smoothly.

Team Management Schedule Coordination Internal Communications Sales Support

Export Sales Manager

Jacquard Textile

Jan 2008 - Jan 2009 (1 year)

Maintained client relationships across Russian and Spanish-speaking markets and supported ongoing export activities. Coordinated production, shipping logistics, and documentation to ensure orders were processed effectively.

Export Sales Production Coordination Shipping & Logistics

Tourism & Housekeeping Manager

Eastland Company

Jan 2005 - Jan 2007 (2 years)

Managed tour design and bookings during the off-season and organized logistics for exhibitions and trade shows. Supervised a 70+ person housekeeping team during peak seasons and ran full-cycle hotel laundry operations, also coordinating an international hospitality seminar with translation support.

Housekeeping Team Leadership Event Coordination