Maria Katrina Dignadice

At SWAK BPO CORP, I processed U.S. homeowners insurance policies, including endorsements, renewals, cancellations, and policy updates. I reviewed applications and property information against underwriting guidelines to support accurate processing.

I verified supporting documents such as deeds, property titles, and trust certificates, and communicated with insureds, agents, mortgage companies, carriers, and underwriters about policy and account updates.

I also managed high-volume email inquiries through Outlook and routed incoming tasks to the appropriate departments. I maintained accurate records and organized documentation for policy servicing and workflow management.

At FAVOREDCASS EVENTS MANAGEMENT, I managed social media accounts by creating content, writing captions, and scheduling posts. I also assisted with event planning and coordination, supporting clients before and during events.