MK

Looking for a job

Maria Kageuka

@mariakageuka

Front Desk / Store Supervisor at Shamool Inn Hotel, managing guest reservations, hotel operations, and regulatory reporting.

At Shamool Inn Hotel, I handle guest check-ins and check-outs, manage reservations, and respond to customer complaints. I also coordinate with housekeeping and maintain booking and payment records.

I prepare payments and monthly returns related to TRA, NSSF, and WCF, and liaise with regulators on requirements. Previously, I worked as a Credit Officer at Tanzania Postal Bank and held Branch Manager and Community Organizer roles at BRAC Tanzania.

Experience

Work history, roles, and key accomplishments

SH

Current

Front Desk / Store Supervisor

Current

Shamool Inn Hotel

Oct 2020 - Present (6 years)

Performs all check-in and check-out tasks, manages online and phone reservations, and provides information about hotel services. Responds to client complaints, liaises with housekeeping, and maintains updated records of bookings and payments.

Customer Service Reservations Management Payment Processing Complaint Resolution Housekeeping Coordination Upselling Record keeping TRA Compliance NSSF WCF

TB

Credit Officer

Tanzania Postal Bank

Dec 2014 - Apr 2018 (3 years 4 months)

Visited new and recap groups to assess loan eligibility and provided loans to qualifying clients. Prepared daily, weekly, and monthly reports and maintained client relations through regular group visits.

Credit Assessment Loan Processing Client Relations Reporting Group Lending

BT

Branch Manager

BRAC Tanzania

Mar 2014 - Nov 2014 (8 months)

Maintained daily cash register and data entry, supervised office work, and prepared daily and monthly reports. Signed loan schemes and proposals, visited new members, and prepared staff meeting agendas.

Cash Management Data Entry Supervision Reporting Loan Processing Staff Scheduling

BT

Community Organizer

BRAC Tanzania

Nov 2013 - Mar 2014 (4 months)

Made daily collections and signed the daily collection register. Conducted survey work, admitted new members, and performed overdue follow-up.

Collections Survey Member Recruitment Follow up Reporting

Education

Degrees, certifications, and relevant coursework

TC

Tumaini University Iringa University College

Bachelor of Arts, Community Development

2009 - 2012

Bachelor of Arts in Community Development from Tumaini University Iringa University College from 2009 to 2012.

MS

Midlands High School

Advanced Certificate of Secondary Education, Secondary Education

2007 - 2009

Advanced Certificate of Secondary Education from Midlands High School from 2007 to 2009.

VN

Vienna College Namugongo

Certificate of Secondary Education, Secondary Education

2002 - 2006

Certificate of Secondary Education from Vienna College Namugongo from 2002 to 2006.

FS

Forodhani Primary School

Certificate of Primary Education, Primary Education

1996 - 2002

Certificate of Primary Education from Forodhani Primary School from 1996 to 2002.

Tech stack

Software and tools used professionally

WCF

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Tanzania

Authorized to work in

Salary expectations

60k+ USD

Job categories

Front Desk Store Supervisor Store Supervisor

Skills

Hotel Front Desk Operations Guest Check In And Check Out Reservation Management Customer Complaint Resolution Housekeeping Coordination Booking and Payment Records Regulatory Compliance TRA NSSF WCF Credit Operations Loan Processing Group Lending Cash Register Management Data Entry

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