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Maria Jose Nogales

@mariajosenogales

Quality Manager at ML Global sustaining 95% quality compliance through KPI monitoring, process controls, and executive reporting.

Colombia

Message

At ML Global, I monitor quality, satisfaction, and operational performance KPIs, sustaining up to 95% compliance. I prepare executive reports with findings and action plans, and standardize controls and checklists to strengthen traceability and reduce rework.

At Flor Chiti - Rey New Homes, I manage property, inventory, and lead information across MLS and CRM platforms for agents and clients in the U.S. I also led a brand redesign and social media restructuring for the agents.

Previously, at Emprende Hoy, I managed case handling and complaints resolution, sustaining up to 96% compliance. My experience also includes operational support at Solar Mission and implementing and monitoring the occupational health and safety management system at Supratec LTDA.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Operations & Marketing Assistant

Current

Flor Chiti - Rey New Homes

Jan 2025 - Present (1 year 8 months)

Manages property, inventory, and lead information across MLS and CRM platforms, ensuring data consistency. Optimizes lead and case pipeline follow-up and led a brand redesign and social media restructuring.

MLS CRM Data Management Lead Management Workflow Optimization Digital Tools AI Social Media Branding English

Current

Quality Manager

Current

ML Global

Nov 2023 - Present (2 years 10 months)

Leads monitoring of quality, satisfaction, and operational performance KPIs, sustaining up to 95% compliance. Prepares executive reporting and standardizes processes to strengthen traceability and reduce rework.

KPI Monitoring Quality Assurance Executive Reporting Process Standardization Continuous Improvement Compliance Checklists Action Plans

Customer Experience Manager

Emprende Hoy

Oct 2022 - Nov 2023 (1 year 1 month)

Managed end-to-end case handling and complaints resolution, sustaining up to 96% compliance. Monitored satisfaction indicators and implemented control routines to improve continuity and response times.

Case Management Complaint Handling Customer Satisfaction KPI Monitoring Process Improvement Escalation Management Traceability

Operations Support

Solar Mission

Apr 2022 - Oct 2022 (6 months)

Executed prequalification and case preparation processes under a zero critical-error standard. Implemented validation controls and checklists to reduce omissions and rework.

Prequalification Case Preparation Reusable Validation Controls Checklists Workflow Optimization Operational Analysis Scheduling

HSEQ Engineer

Supratec LTDA

Aug 2018 - Nov 2019 (1 year 3 months)

Implemented and monitored the occupational health and safety management system, strengthening compliance and document control. Developed procedures and checklists for internal controls and risk assessment.

HSE SG SST Compliance Document Control Risk Assessment Procedures Checklists Training