Looking for a job

Juan Tellez

@juantellez1

Senior Operations & QA Leader (Master's). 10+ yrs scaling global teams (2k+), automating Power BI/CRM analytics & managing complex budgets.

Colombia

Message

What I'm looking for

Looking for full-time remote roles as Operations Manager, Director of Operations, or Engineering Project Lead within high-growth global companies. I aim to contribute my expertise in scaling BPO/B2B operations, automating Power BI/CRM executive analytics, reducing budget variances, and leading distributed teams of 2,000+ personnel.

Global Operations & Project Management Executive

Results-driven Global Operations and Project Leader holding a Master of Engineering Project Management from The University of Melbourne (Australia) and over 10 years of international multi-industry experience spanning the United States, Australia, Colombia, and South Korea.

Core Expertise & Achievements:

End-to-End Operations & Process Transformation: Specialized in architecting complex workflows, lean methodologies, and supply chain optimization. Proven ability to design rigorous budget and risk control systems—maintaining variances strictly below 5%—while driving net operating profit growth by up to 18%.
Global Team Leadership: Demonstrated capability in scaling operations and leading multidisciplinary, globally distributed workforces exceeding 2,000 personnel across multiple international BPOs and corporate environments.
Data Analytics & Business Intelligence: Expert in automating executive reporting and operational tracking ecosystems using Power BI dashboards, Salesforce CRM, and advanced ERP systems, consistently cutting manual reporting times and increasing performance metrics.
Quality Assurance & Compliance: Deep expertise in implementing Quality Management Systems (ISO 9001, 14001, 45001), auditing operational cycles, and establishing robust compliance frameworks that eliminate waste and optimize execution cycles.

Education & Background:

Master of Engineering (Project Management) – The University of Melbourne, Australia
Dual Bachelor's Degrees in Civil Engineering and Industrial Engineering – Universidad Pontificia Bolivariana, Colombia

Passionate about leveraging data-driven analytics, process standardization, and strategic project management to accelerate organizational scalability and profitability on a global scale.

Experience

Work history, roles, and key accomplishments

Current

Founder & Director of Operations

Current

El Carretón Mexican Food & Grill

May 2024 - Present (2 years 5 months)

Spearheaded the end-to-end setup and launch of business operations, achieving 100% compliance with local regulatory requirements. Restructured financial control models and pricing strategies, driving an 18% increase in net operating profit.

Operations Management Financial Control Supply Chain Vendor Management Regulatory Compliance Pricing Strategy

Global L&D Coordinator & Onboarding Specialist

The Credit Pros

Feb 2021 - Jul 2024 (3 years 5 months)

Designed and deployed a performance KPI analytics ecosystem using Power BI and Salesforce CRM, monitoring operations across 2,000+ globally outsourced personnel. Directed onboarding workflows for 1,250+ associates and co-founded the QA department.

Power BI Salesforce KPI development Onboarding Quality Assurance Operations Management Data Analysis

Optimization & Process Engineer

Palmer Acoustics

Jan 2024 - Apr 2024 (3 months)

Led predictive modeling and technical parameterization for industrial and residential developments, ensuring international regulatory compliance. Designed a centralized data and business intelligence system integrating Excel with Power BI dashboards.

predictive modeling Power BI Excel Data Analysis Business Intelligence Regulatory Compliance

Operations & Project Lead

Coserco LTDA / Inverdoc S.A.

Jan 2019 - Oct 2022 (3 years 9 months)

Managed end-to-end execution of capital projects, structuring operational scope and controlling schedules with budget variances below 5%. Implemented risk management frameworks and ISO quality standards, achieving an 8% reduction in material waste.

Project Management WBS Budget control Risk Management ISO 9001 ISO 14001 ISO 45001 Operations Management

Quality Assurance (QA) Process Administrator

The Credit Pros

Jun 2020 - Feb 2021 (8 months)

Evaluated and optimized KPIs for Training & Development and Quality Assurance departments. Captured and structured operational logs to feed Power BI dashboards for executive decision-making.

Quality Assurance KPI development Power BI Data Analysis Training and Development

QA & Process Optimization Lead

Offimedicas S.A.S.

May 2018 - Aug 2018 (3 months)

Standardized operational workflows through KPI definition and warehouse inventory recategorization, achieving a 10% reduction in dispatch times and a 30% decrease in PQRS resolution cycles.

Quality Assurance Process Optimization KPI development Inventory Management Operations Management

Undergraduate & Graduate University Professor

UNIMINUTO University

Aug 2017 - Dec 2017 (4 months)

Instructed graduate-level courses in Engineering Project Management and undergraduate modules in Leadership, Innovation, and Management.

Teaching Project Management Leadership Innovation Management

Site & Project Resident Engineer

Coserco LTDA

Jun 2016 - Jul 2017 (1 year 1 month)

Managed end-to-end site operations, technical inspections, and cost optimization for reinforced concrete structures. Accelerated government-contracted execution cycles while maintaining budget variances below 5% and zero safety incidents.

Project Management Site Operations Cost Optimization Scheduling Supply Chain Management ISO 9001 ISO 14001 ISO 45001

Project Management Director

Korean Environmental Industry & Tech Institute KEITI

Mar 2016 - Jul 2016 (4 months)

Conducted technical and financial feasibility assessments for large-scale environmental infrastructure projects valued over USD $350M. Established strategic alliances between South Korean and Colombian entities for technology transfer.

Feasibility Analysis Risk Management Project evaluation International Cooperation Environmental Projects

Logistics, QA & Production Manager

Productos Alimenticios Mi Lusita S.A.S

May 2015 - Feb 2016 (9 months)

Administered production planning, inventory control, supply chain, and distribution logistics. Led the integration of the ISO 9001 quality management system.

Production Planning Inventory Control Supply Chain Management Logistics ISO 9001 Quality Management

Quality Management Lead

Scott's Print And Design S.A.S

Feb 2013 - Mar 2015 (2 years 1 month)

Managed supply chain operations, inventory control, and quality assurance processes across commercial print and publishing projects.

Supply Chain Management Inventory Control Quality Assurance Print Production

Project & Site Lead

Alianza Cymer Herad S.A.S

Jun 2011 - Nov 2012 (1 year 5 months)

Supervised operational execution of construction and finishing processes, standardizing regulatory workflows to secure initial ISO 9001 certification.

Project Management Construction Process Standardization ISO 9001