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Maria Heywood

@mariaheywood

Patient Access professional at New York Presbyterian Hospital who improved CATH Lab efficiency by 40% through cardiac procedure approvals.

United States

Message

At NEW YORK PRESBYTERIAN BROOKLYN METHODIST HOSPITAL, I manage approvals and scheduling for cardiac procedures, improving CATH Lab efficiency by 40%. I use Epic Systems EMR, EHR and RCM to coordinate outpatient and inpatient appointments.

I handle patient registration, insurance verification, pre-authorizations, appeals and precertification, using CPT and ICD-10 codes to support accurate healthcare revenue cycle processes. I also respond to patient inquiries through call center operations and coordinate with physicians and insurers on authorization needs.

Earlier, at NEW YORK METHODIST HOSPITAL, I supported physician-office scheduling, insurance verification and pathology transcription. At MIDTOWN MEDICAL CARE PC., I prepared billing claims and performed medical coding. I hold Medical Billing and Coding and HIPAA certificates, and I’m bilingual in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Cardiology Access Service Rep I

Current

New York Presbyterian Brooklyn Methodist Hospital

Nov 2012 - Present (13 years 10 months)

Manage daily outpatient/inpatient surgical approvals for cardiac procedures, improving efficiency by 40% for the CATH Lab. Coordinate surgery scheduling and pre-authorizations using Epic Systems, ensuring accurate documentation and compliance with clinical guidelines.

Epic EMR Electronic Health Records (EHR)RCM Patient Scheduling Insurance Verification Pre Authorization CPT ICD 10 Call Center Operations HIPAA Data Entry Utilization Review Healthcare Revenue Cycle

Administrative Assistant, Temp

New York Methodist Hospital

May 2012 - Nov 2012 (6 months)

Maintained complex patient scheduling systems for physician offices and performed insurance verification and referral processing. Resolved filing and chart creation discrepancies to maintain organized clinical workflows.

Patient Scheduling Insurance Verification Referral Processing Call Handling clinical workflows

Pathology Transcriptionist, Temp

New York Methodist Hospital

Nov 2011 - Jan 2012 (2 months)

Performed precise documentation of medical terminology and procedures to ensure clinical record integrity. Maintained diagnostic coding accuracy using ICD-9 and CPT-4 standards to facilitate insurance claim processing.

Medical Transcription Medical Terminology ICD 9 CPT 4 Coding Clinical Documentation Coordination

Coding and Billing Specialist

Midtown Medical Care PC

Jul 2009 - Mar 2011 (1 year 8 months)

Maintained healthcare revenue cycle by preparing and submitting electronic and paper billing claims with zero errors. Performed medical coding for all diagnoses and procedures, ensuring compliance with payer-specific requirements.

Medical Coding Billing Healthcare Revenue Cycle Insurance Verification Accounts Receivable Collections