Maria Filatova

𝗢𝘃𝗲𝗿 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝘆𝗲𝗮𝗿𝘀 𝗜’𝘃𝗲:

🔲 Built knowledge bases, KPIs, and process documentation, reducing operational errors by 21%

🔲 Trained, and onboarded team members, cutting ramp-up time from 6 to 4 weeks

🔲 Led product and process initiatives, defining a roadmap and North Star vision that increased eNPS from +17 to +44

🔲 Supported teams through organizational changes, ensuring stability, engagement, and performance

🔲 Improved hiring quality by implementing trial days for real-world candidate assessment, accelerating hiring (1 month → 2 weeks) and reducing dropout rates (15% → 5%)

𝗘𝗮𝗿𝗹𝗶𝗲𝗿 𝗶𝗻 𝗺𝘆 𝗰𝗮𝗿𝗲𝗲𝗿: Worked across product, marketing, and training - collecting product requirements, conducting user interviews, delivering webinars, organizing industry events, and supporting go-to-market for a legal information system in construction and engineering. 𝗧𝗵𝗶𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗵𝗲𝗹𝗽𝗲𝗱 𝗺𝗲 𝗯𝘂𝗶𝗹𝗱 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 - 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗲𝘃𝗲𝗿𝘆 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗶𝗻𝘃𝗼𝗹𝘃𝗲𝘀 𝗯𝗼𝘁𝗵 𝘀𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝗲𝗮𝗰𝗵 𝘄𝗶𝘁𝗵 𝗱𝗶𝘀𝘁𝗶𝗻𝗰𝘁 𝗻𝗲𝗲𝗱𝘀, 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗽𝗲𝗰𝘁𝗶𝗻𝘃𝗲𝘀.

𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼:

🔲 Develop onboarding programs to support new hires and accelerate their ramp-up

🔲 Design and maintain internal communication processes and documentation frameworks that support clarity and collaboration

🔲 Build and oversee knowledge bases and operational workflows to improve consistency across teams

🔲 Implement career maps, regular 1‑1s, and 360° feedback cycles to strengthen growth and engagement

🔲 Lead training programs and cross‑functional initiatives for new hires and existing team members

🔲 Analyse people data (eNPS, engagement surveys, qualitative feedback) and translate insights into actionable outcomes

🔲 Design and deliver initiatives that strengthen the sense of community and belonging across the company

🔲 Manage the full employee lifecycle: preboarding, onboarding, assessments, performance, training, promotions, exits