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MARIA FERNANDA GOMEZ PALENCIA

@mariafernandagomezpa

Geologist with logistics, customer service, and administrative experience, including coordinating shipments and delivery routes.

Colombia

Message

At INLASERV, I scheduled shipments, coordinated delivery routes, and supervised transport operations as a Logistics Coordinator.

At Majorel (Amazon), I responded to customer inquiries and complaints by phone and email, and followed up when needed. I was regularly recognized for problem-solving under pressure.

As an Administrative Assistant at GRUPO EMPRESARIAL E INMOBILIARIO ATLANTIS SA, I handled correspondence, organized files and invoices, and arranged appointments. I studied Geology at Universidad Industrial de Santander.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Inlaserv

Jan 2022 - May 2022 (4 months)

Scheduled shipments, coordinated delivery routes, and supervised transport operations.

Customer Service Representative

Majorel (Amazon)

Apr 2020 - Apr 2021 (1 year)

Responded to and handled client inquiries, issues, or complaints via phone and/or email. Followed up with customers when cases required it, and was consistently awarded for exceptional problem-solving and communication skills.

Administrative Assistant

Grupo Empresarial e Inmobiliario Atlantis SA

Jan 2018 - Dec 2018 (11 months)

Answered phone calls and emails, organized files and bills, greeted clients, tracked invoices and payments, prepared reports, and managed schedules and appointments.