Open to opportunities

Valentina Zapata

@valentinazapata

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Foreign Languages student with experience in logistics and customer service.

Colombia

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer service and logistics.

I am currently a Foreign Languages student at Universidad del Atlántico, where I am honing my skills in English and French. My academic journey has equipped me with a strong foundation in effective communication and cultural understanding, which I believe are essential in today’s globalized world.

In my professional experience, I have worked as a Virtual Logistics Agent at Amazon Operation Services, where I have been actively involved in logistics management and onboarding processes. My role has allowed me to develop strong teamwork and adaptability skills, ensuring that I can thrive in dynamic environments. Additionally, my time at Sutherland Global Services and Majorel Colombia has provided me with valuable customer service experience, particularly in handling international transactions and providing technical support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Logistics Agent

Current

Amazon Operation Services

Oct 2023 - Present (1 year 9 months)

Provided comprehensive support for logistics, onboarding, and technical processes. Ensured smooth operations and efficient handling of various virtual tasks.

Logistics Management Onboarding Technical Support Virtual Operations Process Improvement Teamwork

Customer Service Associate

Sutherland Global Services

May 2022 - Jun 2023 (1 year 1 month)

Specialized in managing international transactions and providing technical support to customers. Resolved complex issues efficiently and maintained high customer satisfaction.

Customer Service Technical Support Multitasking Problem Solving Communication Active Listening

Customer Service Representative

Majorel Colombia

Jan 2022 - May 2022 (4 months)

Assisted customers with driver's account inquiries and payment support. Ensured accurate and timely resolution of customer issues.

Customer Service Account Management Payment Processing Customer Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad del Atlántico

Bachelor's Degree In Foreign Languages with Emphasis in English and French, Foreign Languages

Currently pursuing a Bachelor's Degree in Foreign Languages with an emphasis in English and French. This program focuses on developing advanced linguistic skills and cultural understanding.

CAC EUROCENTRES

English for Work Degree, English

Completed a program focused on English for Work, enhancing professional communication skills in a business context.

ITI LAUREANO GOMEZ CASTRO

Industrial Technical Bachelor with Specialty in Commerce, Industrial Technical with Specialty in Commerce

Obtained an Industrial Technical Bachelor's degree with a specialization in Commerce. This program provided foundational knowledge in industrial processes and commercial practices.