Maria Elena

I’m a Technical Specialist with 4 years of customer-facing retail and tech support experience, where I combine consultative sales with hands-on troubleshooting to drive product adoption and post-sale satisfaction. In my roles, I explain hardware, software, and ecosystem differences clearly, provide setup guidance, and resolve technical issues to accelerate purchase decisions while reducing repeat support needs.

I also bring a strong track record of measurable results—improving accessory attach rates, increasing loyalty, reducing returns, and accelerating onboarding through tailored demos and fast adaptation to new products and systems. Alongside technical work, I’ve led store teams as a Supervisor at Nike and Bath and Body Works, managing workflows, resolving customer complaints, evaluating staff performance, and coaching/training to address skill gaps—while monitoring shrink, inventory discrepancies, and maintaining cash handling and register audit accuracy.