MWmargaret wanjiru
@margaretwanjiru2
Quality Analyst with strong data analysis and customer service skills.
KenyaWhat I'm looking for
I am a dedicated Quality Analyst currently working at Sama Source Kenya, where I ensure that the work submitted meets and exceeds client expectations. My role involves generating reports to track company performance and providing support to my team members. I thrive in environments that challenge me intellectually and allow me to put concepts into practice.
Previously, I worked as a Customer Representative at Dafabet, where I honed my skills in understanding customer needs and resolving issues across various platforms. My experience as a Data Analyst at Cloud Factory further developed my analytical abilities, allowing me to collect, interpret, and present data effectively for decision-making. I am passionate about fostering business relationships that add value to organizations.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Sama source Kenya
Feb 2023 - Present (2 years 5 months)
Ensured the quality of submitted work met and exceeded client expectations. Provided adequate support to team members and generated reports to track company performance.
Customer Representative
Dafabet
Aug 2020 - Dec 2022 (2 years 4 months)
Understood customer needs and provided efficient feedback to the team lead. Handled and resolved customer issues via email, chat, and social media platforms while maintaining quality standards.
Data Analyst
Cloud Factory
Jun 2018 - May 2020 (1 year 11 months)
Collected data on market research, logistics, linguistics, and other behaviors. Analyzed, interpreted, and presented data related to markets, operations, and customers, ensuring data quality and accuracy.
ICT Trainee
Sarova Stanley Hotel
Jan 2016 - Apr 2016 (3 months)
Provided hardware and software troubleshooting, system support, and network diagnostics. Offered comprehensive user support to ensure smooth IT operations.
ICT Trainee
City Hall Nairobi
Jan 2015 - Apr 2015 (3 months)
Conducted network diagnostics and provided user support. Performed hardware and software troubleshooting to resolve technical issues.
Education
Degrees, certifications, and relevant coursework
KCA University
Certification, CISCO CCNA
Currently pursuing CISCO CCNA Certification to enhance networking skills and knowledge.
Kiambu Institute of Science and Technology
Diploma, Information Communication Technology
Completed a Diploma in Information Communication Technology, gaining foundational knowledge and practical skills in various ICT domains.
Rhythms Computer College
Computer Packages, Computer Packages
Acquired fundamental computer skills through a comprehensive computer packages course.
Kiriti Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, achieving a mean score of C+.
Wangige Primary School
Kenya Certificate of Primary Education, General Studies
Completed primary education, achieving a mean score of 254 out of 500.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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