Margarette Nicole Santos

Conducted research on workforce strategies and economic development, performing content analysis and professional interviews to gather data and provide recommendations for sector engagement.

Managed customer seating and orders, maintained decorum, and ensured a pleasant dining experience for patrons.

Engaged customers in needs-based conversations to identify banking opportunities, processed transactions, and ensured compliance with risk and privacy policies.

Provided excellent service by greeting patrons, taking orders, and managing payments in a fast-paced dining environment.

Operated cash registers, assisted customers with inquiries, and maintained a clean and safe work environment.

Communicated orders to the kitchen, managed payments, and ensured customer satisfaction in a high-volume restaurant.

Managed customer feedback and provided support through various channels, ensuring a high-quality service experience.

Performed table setup, managed reservations, and ensured guests received excellent service during their dining experience.

Handled guest check-ins and check-outs, managed payments, and addressed guest complaints to ensure a pleasant stay.

Activities and societies: Entrusted with leadership roles during academic studies.

An intuitive and motivated student who pursued a postgraduate diploma in business administration and professional management. I learned project management and data management with technological ability and efficiency.

Completed a Bachelor of Science in Hotel, Restaurant, and Institution Management with a major in Hospitality Management.

Participated in a Study Abroad & Internship Program focused on Front Office operations.