Open to opportunities

Rajan Kumar

@rajankumar3

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Business/Data Analyst with strong leadership and customer service skills.

New Zealand

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills and leadership abilities while contributing to team success and personal growth.

I am a dedicated professional with a Post Graduate Diploma in Computer Applications and a Bachelor of Science in Information Technology. My educational background is complemented by a Diploma in Business Administration and E-commerce, along with a Level 7 Advanced Diploma in Business Management. I am passionate about leveraging my skills to add value to my employer while continuously developing my expertise.

Throughout my career, I have gained valuable experience as a Business/Data Analyst at Gore Mutual Insurance, where I successfully gathered technical requirements and collaborated with various stakeholders to draft project scopes for analytics solutions. My self-employment as a Digital Assistant and Web Designer has further honed my skills in managing multiple priorities and delivering high-quality results. I pride myself on my ability to lead by example, motivate team members, and provide exceptional customer service.

Experience

Work history, roles, and key accomplishments

Digital Assistant and Web Designer

Self Employed

Jul 2023 - Jan 2025 (1 year 6 months)

Working as a Digital Assistant and Web Designer, I managed various digital tasks and developed websites. I focused on creating user-friendly interfaces and ensuring online presence for clients.

Web Design Digital Marketing SEO Content Management Graphic Design Client Communication

Business/Data Analyst

Gore Mutual Insurance

Aug 2022 - Jul 2023 (11 months)

As a Business/Data Analyst, I gathered technical requirements from the IS team and translated them into system requirements. I collaborated with stakeholders and PMO to draft project scopes for analytics solutions.

Data Analysis Business Analysis Requirements Gathering Stakeholder Management Project Scoping SQL Data Modeling

Internship as Shift Supervisor

Domino's

Mar 2020 - May 2020 (2 months)

During my internship as a Shift Supervisor, I oversaw daily operations and managed team members. I ensured efficient service delivery and maintained high standards of customer satisfaction.

Team Leadership Operations Management Customer Service Inventory Management Problem Solving Staff Training

Customer Service Representative

Doge Transport

Jul 2018 - Oct 2019 (1 year 3 months)

As a Customer Service Representative, I handled customer inquiries and provided dispatch training. I ensured smooth communication between clients and drivers, resolving issues promptly.

Customer Service Dispatching Communication Problem Solving Data Entry Logistics Coordination

Assistant Manager

Sushi Gallery

Dec 2016 - Aug 2017 (8 months)

As an Assistant Manager, I supported the manager in daily operations and staff supervision. I focused on maintaining service quality and managing inventory effectively.

Staff Supervision Inventory Management Customer Service Food Safety Operations Management

Shift Supervisor

Caltex Gas Station

Jun 2015 - Dec 2016 (1 year 6 months)

As a Shift Supervisor, I managed shift operations and supervised staff to ensure smooth service. I was responsible for cash handling, customer service, and maintaining station standards.

Customer Service Team Leadership Retail Operations

Education

Degrees, certifications, and relevant coursework

College Canada

Diploma, Business Administration and E-commerce

Completed a Diploma in Business Administration and E-commerce, gaining foundational knowledge in business operations and digital commerce strategies. Developed skills in managing business processes and understanding e-commerce platforms.

International College of New Zealand

Advanced Diploma, Business Management

Achieved a Level 7 Advanced Diploma in Business Management, focusing on advanced management principles and practices. Enhanced leadership and strategic planning abilities.

Punjab Technical University

Post Graduate Diploma, Computer Applications

Obtained a Post Graduate Diploma in Computer Applications (P.G.D.C.A.), focusing on advanced computer concepts and applications. Developed expertise in various software and programming aspects.

Punjab Technical University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology (BSc-IT), acquiring comprehensive knowledge in IT fundamentals and applications. Gained skills in system analysis, database management, and software development.

Punjab Technical University

Diploma, Computer Applications

Earned a Diploma in Computer Applications, building a strong base in computer operations and software usage. Focused on practical skills for various computer-related tasks.