At Cornmarket Group Financial Services Ltd, I lead regulatory compliance activities, maintain the divisional risk register and own the division’s Business Continuity Plan. I also use quality assurance findings and complaint insights to improve processes and customer communications.
Earlier at Cornmarket, I managed end-to-end group scheme reviews and renewals, and worked as a Quality Control Administrator conducting audits across Life & Pensions. At KBC Bank Ireland, I managed mortgage applications from submission to loan offer and developed Excel trackers and checklists to improve process accuracy.
