Hendra Chia

Worked overnight shifts in a fast-paced customer-service environment, following quality, safety, security and hygiene procedures while delivering accurate service and supporting colleagues.

Supported a family business while preparing for postgraduate study in Ireland, including independent English-language development before commencing the MSc Finance programme.

Managed ongoing risk monitoring for a portfolio of 11 merchants, analysing transaction volumes and performance trends. Assessed prospective merchants and coordinated resolution with Compliance, Finance, IT and Data teams.

Tracked transaction and operational performance across 10+ suppliers and business partners, identifying service failures and delays. Assessed pricing, agreements and product suitability for 150+ new digital products.

Managed a portfolio of 800+ registered publishers, monitoring revenue and operational data to identify trends and issues. Performed ad-hoc sales reconciliations and prepared management updates.

Evaluated emerging payment channels and strategic partnerships, considering commercial viability and operational suitability. Reviewed commercial agreements and supported merchant onboarding.

Analysed sales, product-performance and KPI data for a digital publishing platform, monitoring operational issues and coordinating with internal teams to investigate discrepancies.

Grade: 82.2% (First-Class Honours)

Activities and societies: Relevant modules include Financial Regulation, Ethics & Governance, Financial & Quantitative Modelling, Quantitative Methods, Derivatives & Risk Management. Completed projects on AML/Financial Regulation and Financial & Quantitative Modelling.

Pursuing a Master of Science in Finance with a current grade of 82.2% (First-Class Honours).

Grade: GPA 3.70/4.00

Earned a Bachelor of Economy with a major in Management and concentration in E-Business, achieving a GPA of 3.70 out of 4.00.