Open to opportunities

Marcus Muentes

@marcusmuentes

Vulnerability management professional at Brown & Brown, assessing risk across 30,000+ assets and turning findings into remediation priorities.

United States

Message

At Brown & Brown, I provide vulnerability assessment, risk reporting, and remediation guidance across 30,000+ corporate assets using Qualys VMDR, CSAM, and Patch Management. I also administer the Qualys platform and create leadership dashboards and zero-day advisories that turn technical findings into actionable priorities.

At AdventHealth, I supported patch management for 4,500+ Windows servers, consistently achieving 95%+ monthly patch compliance. My earlier healthcare IT work included vulnerability assessments, zero-day remediation, endpoint security deployments, and technical support.

Experience

Work history, roles, and key accomplishments

Current

Security Analyst - Vulnerability Management

Current

Brown & Brown

Aug 2021 - Present (5 years 2 months)

Provides enterprise vulnerability assessment, security risk reporting, and remediation guidance across 30,000+ corporate assets using Qualys VMDR, CSAM, and Patch Management. Partners with infrastructure and business technology teams to prioritize remediation based on exposure, severity, CISA KEV relevance, and operational impact.

Detection and Response (VMDR) Platforms Qualys Vulnerability Management Risk Prioritization CISA KEV Zero Day Response Executive Dashboards Risk Reporting ServiceNow Platform Administration

Enterprise Systems Administrator

AdventHealth

Nov 2016 - Aug 2021 (4 years 9 months)

Supported enterprise healthcare infrastructure operations for 4,500+ Windows servers as part of the patch management team, consistently achieving 95%+ monthly patch compliance. Coordinated zero-day remediation and patch deployment using SCCM and BigFix while balancing operational reliability with urgent security requirements.

Patch Management SCCM BigFix Qualys Vulnerability Assessment Cisco AMP Cortex XDR Symantec Endpoint Windows Server Healthcare IT

Senior End User Computing Specialist

Florida Hospital Flagler

Nov 2015 - Nov 2016 (1 year)

Supported hospital end-user computing operations, including hardware, software, network connectivity, phones, printers, and departmental technology needs. Managed small IT projects assigned by the IT Director to improve departmental efficiency and user support outcomes.

End User Computing Hardware Support Software support Network Connectivity Project Management Healthcare IT

Client Services Team Leader

Halifax Health

Dec 2014 - Nov 2015 (11 months)

Led a 14-member team of Technical Analysts and Remote Support Technicians supporting hospital IT service delivery and end-user support operations. Conducted employee evaluations, addressed customer satisfaction issues, coordinated escalations, and served as liaison with other IT departments.

Team Leadership Technical Support Customer Satisfaction Escalation Management Healthcare IT

Senior Technical Support Analyst

Halifax Health

Mar 2014 - Dec 2014 (9 months)

Served as escalation point for field and phone technicians, helping resolve complex support issues and maintain service quality. Coordinated technician schedules and on-call rotations to ensure coverage and timely response to operational needs.

Technical Support Escalation Management Scheduling On Call Coordination Healthcare IT

Technical Support Analyst I

Halifax Health

Apr 2011 - Mar 2014 (2 years 11 months)

Provided desk-side and remote support for hardware, software, MAC, and basic telecom issues in a healthcare environment. Delivered reliable technical support focused on customer service, issue resolution, and end-user productivity.

Hardware Support Software support MacOS Support Telecom Support Customer Service Healthcare IT