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Marcos Paiva

@marcospaiva2

I improve customer support and manufacturing processes through data analysis, documentation, and cross-functional collaboration.

Brazil

Message

At Fluke do Brasil, I respond to customer inquiries across phone, email, and live chat, troubleshoot complex issues, and collaborate with other departments to deliver positive outcomes.

Previously at Neo Rodas, I analyzed scrap, rework, and productivity; developed process instructions, indicators, reports, and PFMEA documents; and supported new projects, machine installation, and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Fluke do Brasil

Apr 2024 - Present (2 years 5 months)

Respond to customer inquiries via phone, email, and live chat, providing timely and effective solutions. Resolve complex customer issues by troubleshooting and collaborating with other departments to ensure customer satisfaction.

Customer Support Troubleshooting CMMS Communication Skills Problem Solving

Process Engineering Analyst

Neo Rodas

Feb 2022 - Dec 2023 (1 year 10 months)

Conducted meetings and analysis of scrap and rework rates, and productivity. Developed and updated work instructions for new processes and machines, and supported foreign workers during machine installation and process improvements.

Process Improvement Data Analysis PFMEA Working Instructions Productivity Analysis

Product Engineering Analyst

Neo Rodas

Feb 2020 - Feb 2022 (2 years)

Conducted quotation of new projects and development. Managed development of new projects and conducted meetings to discuss results and new methods of work.

Project Management Quotation Reporting Training Data Analysis

Missionary

The Church of Jesus Christ of Latter-Day Saints

May 2015 - Nov 2016 (1 year 6 months)

Volunteer responsible for presenting programs focused on behavioral changes and quality of life. Established goals, tracked results, and conducted community and charity work.

Public Speaking Communication Skills Strategic Planning Leadership Teamwork

Education

Degrees, certifications, and relevant coursework

Brigham Young University - Idaho

Certificate, PathwayConnect

2024 - 2025

Completed a series of courses designed to enhance academic and career readiness, including communication, leadership, problem-solving and public speaking skills.