Marcos Andrade
@marcosandrade47
I build long-term client partnerships through consultative sales, pipeline management, and strategic prospecting.
BrazilWhat I'm looking for
At Paytrack, I develop new business within the customer portfolio, manage the full sales funnel, and build long-term partnerships through consultative, strategic selling. I work closely with Finance, Legal, Customer Success, Projects, and Product teams to move active opportunities forward.
I've also driven inbound and outbound prospecting as an SDR/BDR and led Serasa customer-service operations, using SLA, TMT, NPS, productivity metrics, Excel, Power BI, and dashboards to guide team performance and client discussions.
Experience
Work history, roles, and key accomplishments
Responsible for identifying and developing new business opportunities within the company’s existing client portfolio. Managed the full sales pipeline, from prospecting and opportunity qualification to negotiation and closing, with a strong focus on consultative and strategic selling, client needs assessment, and long-term relationship development.
Conducted outbound and inbound prospecting focused on the company’s Ideal Customer Profile (ICP). Engaged potential clients through email outreach, cold calling, social media, WhatsApp, and direct conversations, with the goal of qualifying opportunities and scheduling meetings for Sales Executives.
Supervisor de operações
Grupo Selecionar
Dec 2022 - Jun 2023 (6 months)
Liderança e acompanhamento das equipes de atendimento da Central de Ajuda da Serasa. Controle de indicadores como SLA, TMT, NPS e produtividade, com feedbacks e ações de engajamento.
Atendente nível ll - Consultor VIP
Grupo Selecionar
Sep 2022 - Dec 2022 (3 months)
Fornecer consultoria pessoal em análise de crédito, orientando clientes sobre o sistema de crédito e inadimplência brasileiro. Uso de sistemas internos para analisar o Score e auxiliar na regularização de dívidas.
Atendente nível l - Reclame Aqui
Grupo Selecionar
Jan 2022 - Sep 2022 (8 months)
Atendimento às reclamações públicas feitas através da página da Serasa no site Reclame Aqui. Uso de inteligência emocional, rapport e espelhamento para resolver problemas dos clientes.
Education
Degrees, certifications, and relevant coursework
E.E.M Adolpho Konder
High School Diploma, General Studies
Completed high school education at E.E.M Adolpho Konder, concluding in December 2019.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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