At Wells Fargo, I coordinate foreclosure boarding and review home equity loans for eligibility, regulatory, documentation, and state-specific requirements. I maintain weekly reports that give management visibility into workflow activity and operational performance.
I proposed a weekly peer quality-control review that the team adopted, and developed a workaround for demand letters that weren’t transferring into LoanSphere. Earlier, I trained new hires as a Team Lead/Subject Matter Expert and researched missing mortgage documents at Accenture credit services.
