Marciana Domingo

I am a computer engineering technology graduate with hands-on experience supporting cloud-based airline operations and payment platforms. I combine technical troubleshooting with transaction reconciliation experience to keep mission-critical systems stable.

At Accenture I provided Level 2 support, acted as SME for SkyPay and NewSkies (Navitaire), and handled sales, refunds, chargebacks, SAP postings, and transaction reconciliation. I collaborate with payment partners and internal teams to resolve discrepancies and improve operational workflows.

My background includes internships in technical support, where I troubleshot hardware, software, and network issues and participated in system upgrades and migrations. I use monitoring and observability tools to conduct performance analysis and support scalable cloud solutions aligned with architecture standards.

I bring practical familiarity with ITIL-based incident, problem, and change management, basic Azure administration, and a service-oriented approach to ensure reliability and efficiency in enterprise environments.