Marciana Domingo
@marcianadomingo
Early-career cloud and payments support engineer specializing in airline systems.
What I'm looking for
I am a computer engineering technology graduate with hands-on experience supporting cloud-based airline operations and payment platforms. I combine technical troubleshooting with transaction reconciliation experience to keep mission-critical systems stable.
At Accenture I provided Level 2 support, acted as SME for SkyPay and NewSkies (Navitaire), and handled sales, refunds, chargebacks, SAP postings, and transaction reconciliation. I collaborate with payment partners and internal teams to resolve discrepancies and improve operational workflows.
My background includes internships in technical support, where I troubleshot hardware, software, and network issues and participated in system upgrades and migrations. I use monitoring and observability tools to conduct performance analysis and support scalable cloud solutions aligned with architecture standards.
I bring practical familiarity with ITIL-based incident, problem, and change management, basic Azure administration, and a service-oriented approach to ensure reliability and efficiency in enterprise environments.
Experience
Work history, roles, and key accomplishments
Provided L2 support for a cloud-based airline operations platform and served as SME for SkyPay and NewSkies, resolving payment and booking discrepancies and performing transaction reconciliations including SAP posting.
Technical Support Engineer (Intern)
Infocom Technologies
Jan 2024 - Dec 2024 (11 months)
Provided technical support and troubleshooting for hardware, software, and network issues, assisted with system upgrades and migrations, and supported IT infrastructure maintenance.
Education
Degrees, certifications, and relevant coursework
Technological University of the Philippines
Bachelor of Engineering Technology, Computer Engineering Technology
2020 - 2024
Bachelor of Engineering Technology majoring in Computer Engineering Technology; Dean's Lister and President Lister with a thesis on an IoT-Based Medicine Scheduling System.
University of the East Caloocan
Senior High School Diploma, Senior High School
2018 - 2020
Grade: With High Honor
Activities and societies: ICT Work Immersion
Senior High School graduate with High Honor; completed a thesis on an Anti-Static Magnetic Wrist Band and participated in ICT Work Immersion.
San Francisco High School
High School Diploma, High School
2014 - 2018
Grade: With High Honor
Activities and societies: Technolympics (Webpage making 2nd Runner Up); Lego Educational Robotics and Computer Technical
High School graduate with High Honor; competed in Technolympics (Webpage making 2nd Runner Up) and Lego Educational Robotics and Computer Technical events.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
marcianadomingo.wixsite.com/websiteJob categories
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