Marcelo User

I am a detail-oriented Data Center Administrator with over two years of experience in managing server infrastructure and network systems. My expertise lies in ensuring uptime and optimizing IT operations in fast-paced environments. I have a proven track record of managing server configurations and overseeing asset and infrastructure change management processes, ensuring compliance with company policies.

At Aptum Technologies, I have successfully managed customer requests for IT services, efficiently resolving technical issues to minimize downtime and enhance client satisfaction. My role involves collaborating with system administrators and IT specialists to troubleshoot network, software, and hardware issues, ensuring compliance with Service Level Agreements (SLAs) by tracking and reporting on incident resolution times and performance metrics.

Previously, as an SMC Incident Analyst at Telefonica Data Center, I honed my skills in monitoring and responding to IT incidents, analyzing and triaging incoming reports, and managing the incident lifecycle from identification to resolution. My military background as a Military Police in the United States Army has instilled in me a strong sense of discipline and the ability to respond effectively to emergencies, further enhancing my problem-solving capabilities in the IT domain.