At Moniepoint, I handle 40–60 customer conversations daily across email, chat, and phone, resolving billing, account status, and product-functionality questions in a high-volume fintech environment.
I document every interaction in Zendesk and escalate complex engineering issues through Jira with detailed context, so customers receive clear updates and never need to repeat themselves. I also maintain knowledge base articles that help speed up answers to common questions.
Across WellofWisdom and Naira Bet, I supported members and customers through warm, organized communication, managed simultaneous inquiries, and identified recurring concerns for the right teams. I’ve also coordinated with partner organizations to ensure smooth handoffs and resolution updates.
My experience as a class instructor strengthened the patience, active listening, and adaptable communication I bring to every customer interaction.
