Open to opportunities

Mapela Boya

@mapelaboya

Message

Store Administrator and sales-focused professional driving compliant, customer-first operations.

South Africa

Message

What I'm looking for

I’m looking to grow as a Sales Relationship Consultant, delivering exceptional customer service, efficiently managing sales processes, and driving long-term satisfaction. I want a fast-paced environment where my sales-support and operational discipline improve both outcomes and customer experience.

I’m a results-driven Store Administrator at Country Road Group (Woolworths), supporting store operations through finance, HR, payroll, and systems coordination. I manage cash movement control, floats, G4S preparation, financial reporting, PeopleSoft data capturing, and incident management through Oracle/CA Unicentre—ensuring compliance, accuracy, and seamless daily processes.

My Sales Consultant background strengthens how I engage customers, identify needs, and build lasting relationships while contributing to sales performance through excellent service, product knowledge, shrinkage minimization, and point-of-sale transaction handling. Earlier, as an Agent Assistant in real estate, I developed client relationship management and administrative coordination skills, including scheduling viewings and organising real estate documents and contracts under pressure.

I hold an NQF Level 5 Certificate in Economics and Management Science from UNISA, plus a Project Management qualification, and I’m proficient in PeopleSoft, Oracle, SAS, S4S, and Microsoft Office. Customer-focused, proactive, and highly detail-oriented, I’m eager to improve operational processes and deliver exceptional service as a Sales Relationship Consultant.

Experience

Work history, roles, and key accomplishments

Current

Store Administrator

Current

Country Road Group (Woolworths)

May 2023 - Present (3 years 1 month)

Supported the Store Admin Department Manager across finance administration, HR/payroll, store systems, incident logging, and customer service, ensuring accurate cash movement control and compliant HR processing. Captured and maintained employee data on PeopleSoft and executed daily end-of-day procedures in Oracle/CA Unicentre.

COIDA ADMINISTRATION Peoplesoft Oracle Cash Handling Payroll Administration Financial Reporting HR Data Management Rostering G4S Preparation COIDA Administration

Sales Consultant

Country Road Group (Woolworths)

Feb 2020 - Apr 2023 (3 years 2 months)

Provided excellent customer service by assisting shoppers with product selection, promotions, and policy information while maintaining a visually appealing, well-stocked store. Processed transactions on the point-of-sale system and contributed to sales targets while minimizing shrinkage.

Customer Service Sales Support Product Knowledge Point of Sale Merchandising Transaction Processing Retail Operations

Agent Assistant

GAE Properties & Warner Stander

Jan 2019 - Nov 2019 (10 months)

Assisted with property management and marketing by creating and updating listings on online platforms and helping prepare marketing content for new properties. Supported client enquiries, scheduled viewings, coordinated transaction administration, and helped organize real estate documents and contracts.

Client Relationship Management Scheduling coordination Administrative Support Transaction Support Email Communication