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Manuel Lupo Butron

@manuellupobutron

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After-sales automotive leader driving service excellence and operational gains.

Bolivia

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What I'm looking for

I seek a leadership role in after-sales or service operations where I can improve customer satisfaction, optimize processes, mentor teams, and deliver measurable operational and commercial results.

I am an after-sales automotive professional with over 14 years of experience leading workshops, commercial teams, and multi-disciplinary technical groups across Bolivia.

I have managed nationwide workshop operations for Hyundai and Isuzu, directed teams of 30+ professionals, and led warranty analysis and authorization processes that improved response times nearly 40% in three months.

My career includes roles as National After-Sales Coordinator, Warranty Analyst, Head of Technical Service, General Manager, and Sales Manager, with measurable results such as 28% revenue growth in a service role and 23% sales growth as a general manager.

I combine technical certifications (Hyundai, Mercedes-Benz), ERP/CRM implementation experience (SAP HANA, Salesforce), and strengths in process improvement, customer satisfaction, and KPI-driven operational efficiency to deliver reliable after-sales strategies and team leadership.

Experience

Work history, roles, and key accomplishments

Current

Warranty Analyst

Current

Carmax S.R.L.

Mar 2025 - Present (8 months)

Analyzes, authorizes and monitors factory warranty cases for Hyundai and Isuzu, improving response times by nearly 40% within three months.

Warranty Management Hyundai Isuzu Processes Case Analysis Automotive Diagnostics

National After-Sales Coordinator

Carmax S.R.L.

Sep 2022 - Dec 2024 (2 years 3 months)

Managed nationwide workshop operations for Hyundai and Isuzu, led a 30+ person technical team, and coordinated KPIs and supplier/headquarters relations, contributing to regional awards in 2024.

Team Leadership KPIs Quality Control

Service Advisor

Carmax S.R.L.

Jun 2021 - Aug 2022 (1 year 2 months)

Managed customer relations for after-sales services including maintenance and bodywork, driving a 28% revenue increase in the first year.

Customer Service Revenue Growth Conflict Management Parts Management

General Manager

Dieselrio

Nov 2018 - Sep 2020 (1 year 10 months)

Directed operations for import and distribution of heavy transport parts, managed finances and supplier relations, and led a 30-person team to 23% sales growth in year one.

Operations Management Supplier Management Commercial Strategy Team Leadership Sales Growth Inventory Management

Head of Technical Service

Imcruz S.A.

Mar 2015 - Nov 2018 (3 years 8 months)

Managed after-sales workshop for mechanical and collision services, led 26 technical staff, represented after-sales in SAP and Salesforce implementation, and received a company Silver Medal.

Team Leadership SAP Salesforce Quality Control