At TaskUs, I analyze operational and quality data to identify performance gaps, risks, and improvement opportunities. I develop Excel and Power BI dashboards to track KPIs, accuracy, SLA adherence, quality scores, and productivity trends.
I create automated Excel reports and prepare weekly and monthly business reports, presenting insights to leadership to support data-driven decisions. I also identify error patterns and workflow inefficiencies, contributing to improvements in moderation quality and operational performance.
In my Customer Churn Analysis project, I cleaned and prepared datasets with Python and Power BI, examined churn drivers through statistical analysis, and built visual dashboards with insights to reduce churn.
I also developed a Power BI sales dashboard to monitor KPIs and trends, with DAX measures for growth, profit, and category contribution.
