MAMano Arullsamy
@manoarullsamy
Seasoned administrative specialist with expertise in customer success.
United StatesWhat I'm looking for
I am a seasoned administrative specialist with over nine years of experience in customer success, credit repair, and social media management. My expertise lies in navigating remote work environments and utilizing SaaS platforms and CRMs effectively. I have a comprehensive understanding of FMRA disputing processes and credit repair methodologies, along with providing paralegal support for UK-based law firms.
Throughout my career, I have demonstrated a proven track record in developing strategic workflows and standard operating procedures that enhance business efficiency across diverse industries. As a Senior Customer Success & Support Manager at Creditfixrr Technology, I spearheaded the customer success division, ensuring timely and effective query resolution while collaborating closely with executive leadership on strategic initiatives.
In addition to my customer success experience, I have successfully managed operations for destination management and e-commerce companies, where I implemented business strategies that drove revenue growth. My technical proficiency in platforms like Helpcrunch and Zendesk, combined with my legal acumen, positions me as a versatile professional ready to tackle new challenges.
Experience
Work history, roles, and key accomplishments
Managing Partner
Ceylontastic Holdings
Sep 2022 - Oct 2023 (1 year 1 month)
Oversaw operations of a destination management company, providing MICE solutions for corporate clients across multiple regions. Managed cross-functional teams in HR, administration, and finance.
Senior Customer Success & Support Manager
Creditfixrr Technology
Aug 2022 - Oct 2023 (1 year 2 months)
Led the customer success division, enhancing workflows and developing SOPs. Managed email and chat support, ensuring effective query resolution and conducted high-value consultations for platform onboarding.
Managing Partner
Trilok Solutions
Oct 2021 - Oct 2023 (2 years)
Founded and led an e-commerce and digital marketing business, implementing strategies for revenue growth and market penetration while overseeing financial operations and team performance.
Legal Associate
Tellida Pvt Ltd
Jul 2016 - Present (8 years 10 months)
Supported UK law firms with backend legal tasks, managing correspondence and real-time client interactions through various communication platforms.
Customer Support Associate
Noon Inc
Provided customer support through WhatsApp Business and Microsoft Teams, efficiently handling inquiries and ensuring high satisfaction rates while managing complaint resolutions.
Founder & Business Owner
Aum Aggregate Industries
Mar 2013 - Jan 2016 (2 years 10 months)
Managed procurement and supply chain operations for construction materials, overseeing financial records and HR functions.
Education
Degrees, certifications, and relevant coursework
USUniversity of Staffordshire
Master of Business Administration, Business Administration
2022 - 2024
Currently pursuing a Master of Business Administration (MBA) with a focus on enhancing business management skills and strategic decision-making.
UBUniversity of New Buckinghamshire
Bachelor of Laws, Law
2019 - 2022
Completed a Bachelor of Laws (LL.B.) focusing on legal principles, case law, and the application of law in various contexts.
APIDM
Diploma in Digital Marketing, Digital Marketing
2020 - 2021
Earned a Diploma in Digital Marketing, covering essential digital marketing strategies, tools, and analytics.
UBUniversity of New Buckinghamshire
Diploma in Law, Law
2016 - 2018
Completed a Diploma in Law, providing foundational knowledge in legal concepts and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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