Manju N R
@manjunr
I drive customer retention and revenue operations for health-tech SaaS portfolios.
IndiaWhat I'm looking for
At HealthPlix Technologies, I own the end-to-end renewal pipeline for healthcare facility accounts, supporting 50L+ in monthly recurring revenue outcomes. I identify renewal risks 30–45 days early and work with Sales to close operational gaps before contracts lapse.
I manage L1/L2 customer-facing support and operations teams, build renewal tracking systems, and create SOPs and governance playbooks. I also lead revenue reviews using adoption, renewal health, and churn-risk data to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Manager, Business & Operations
HealthPlix Technologies Limited
Apr 2022 - Present (4 years 5 months)
Owned end-to-end renewal pipeline for healthcare facility accounts, driving retention and reducing revenue leakage. Managed L1/L2 support teams, built automated tracking systems, and led revenue review meetings with leadership.
Sales & Marketing Intern
Cochlear India Pvt. Ltd.
Apr 2021 - Jul 2021 (3 months)
Designed and rolled out a qualification matrix for Cochlear Implant professionals, contributing to qualification of 1,000+ professionals. Conducted market research to identify and map key stakeholders.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
HubSpot Revenue Operations Certification, Revenue Operations
HubSpot Revenue Operations Certification covering RevOps frameworks, pipeline management, and revenue lifecycle management.
Coursera
Google Digital Marketing & E-commerce, Digital Marketing
Google Digital Marketing & E-commerce certification covering SEO, SEM, email marketing, and conversion-focused digital strategies.
Indian Institute of Management Kozhikode
MBA, Finance
2020 - 2022
MBA in Finance from India's top 3 business school, completed in 2022.
Sacred Heart College, MG University
Bachelor of Commerce, Commerce
2017 - 2020
Bachelor of Commerce with outstanding grades in Business Management and Accounting.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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