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Manish Vetron

@manishvetron

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Team Coach at FIS Global Solutions leading 15–20 associates toward productivity, quality, and SLA targets.

India

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At FIS Global Solutions, I lead and manage a team of 15–20 associates to achieve productivity, quality, and SLA targets. I monitor operational metrics and implement corrective and preventive action plans.

I conduct coaching sessions and performance reviews, and support onboarding, training, and development for new employees.

I also drive process improvements and prepare performance dashboards and management reports to support operational efficiency and customer satisfaction.

Before FIS Global Solutions, I coordinated operational and administrative processes at Jai Maa Bhawani Buildcon Pvt. Ltd., including schedules, documentation, and workflow planning.

Experience

Work history, roles, and key accomplishments

Current

Team Coach

Current

FIS Global Solutions

Mar 2021 - Present (5 years 7 months)

Lead and manage a team of 15–20 associates to achieve productivity, quality, and SLA targets. Monitor KPIs and operational metrics, implement corrective and preventive action plans, and conduct coaching sessions and performance management activities.

Team Leadership Operations Management SLA and KPI Management Performance Coaching Quality Assurance Process Improvement Workforce Management Customer Support Operations Reporting and Analytics Citrix Salesforce Microsoft Teams Nuance Halo ITSM Microsoft Office

Coordinator

Jai Maa Bhawani Buildcon Pvt. Ltd.

Jan 2018 - Dec 2020 (2 years 11 months)

Coordinated operational and administrative processes across teams, managed schedules, documentation, and internal communication, and assisted leadership with workflow planning, reporting, and issue resolution.

Operations Management Administrative Support Scheduling Documentation Communication Skills Reporting Issue Resolution