Open to opportunities

Manish Shrestha

@manishshrestha3

Online checkout and customer support specialist with WordPress/front-end skills, building responsive experiences and solving client issues.

Nepal

Message

What I'm looking for

I’m looking for a role where I can combine customer support with WordPress/front-end development—supporting users accurately, improving processes, and building responsive, optimized digital experiences in a collaborative, fast-paced environment.

I’m an Online Checkout Specialist and web developer who blends customer-focused problem-solving with WordPress/front-end expertise. I bring 3+ years of hands-on experience supporting banking and healthcare customers, handling complaints with empathy, and accurately processing documentation, inquiries, and high-volume cases.

At MedEx Nepal, I developed and optimized WordPress sites using HTML, CSS, WordPress (themes/plugins), basic JavaScript, and responsive layouts, while also supporting admin work with strong attention to detail. Most recently, as a Customer Support Agent at MALOF International, I provided remote identity verification support—detecting fraud, confirming user identities, maintaining detailed case records, and collaborating via Slack and Microsoft Teams to resolve and escalate complex issues.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

MALOF International

Apr 2025 - May 2026 (1 year 1 month)

Provided remote customer support for identity verification projects by reviewing documents to detect fraud and confirm user identities. Maintained detailed case records, collaborated with cross-functional teams via Slack/Microsoft Teams, and escalated complex cases following security procedures and company policies.

Identity Verification Fraud Detection Documentation Review Case Management Slack Microsoft Teams Customer Support Security Compliance Process documentation

Clinic Admin & Web Dev

MedEx Nepal

Feb 2023 - Feb 2025 (2 years)

Provided clinic frontline support and administrative assistance with strong attention to detail, while building WordPress websites using HTML, CSS, WordPress themes/plugins, and basic JavaScript. Created responsive layouts, performed WordPress performance optimization, and produced web graphics with Figma/Canva and basic Photoshop/Illustrator.

HTML CSS JavaScript Responsive Web Design WordPress Performance Optimization Customer Support Administrative Support Figma

IME Counter Staff

Mangal Arati Saving & Credit Co-operative Ltd

Jul 2019 - Sep 2022 (3 years 2 months)

Handled customer complaints with empathy while responding to calls, emails, and face-to-face inquiries. Processed documentation, entered data into databases, and managed cash register transactions across money transfer systems.

Customer Service Complaint Resolution Cash Handling