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Manish Kumar Singh

@manishkumarsingh1

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System Analyst with expertise in cloud technologies and data analysis.

India

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, with opportunities for growth and impactful contributions.

I am a dedicated System Analyst with a strong background in diagnosing system issues and implementing efficient solutions. At Syniverse, I acted as a key technical liaison, consistently exceeding Service Level Agreements (SLAs) and ensuring 100% system uptime. My proactive approach to monitoring infrastructure has led to improved network stability and uninterrupted service availability.

During my tenure, I played a crucial role in optimizing mobile number portability and enhancing A2P messaging platforms, ensuring regulatory compliance and improved message deliverability. My experience extends to real-time monitoring tools like Netcool and Prometheus, which have been instrumental in maintaining operational efficiency and high customer satisfaction.

Prior to my role at Syniverse, I interned as an Operations Analyst at Bykemania Solutions, where I collaborated with teams to ensure data integrity and created analytics dashboards for real-time performance monitoring. My educational background in Electrical and Electronics Engineering, combined with certifications in AWS Cloud Practitioner Essentials, equips me with a robust technical foundation to tackle complex challenges in the tech landscape.

Experience

Work history, roles, and key accomplishments

System Analyst

Syniverse

Oct 2022 - Present (2 years 9 months)

Acted as a key technical liaison, diagnosing system issues, troubleshooting network and infrastructure challenges, and implementing efficient solutions. Consistently exceeded Service Level Agreements (SLAs) by implementing preventive maintenance strategies, identifying potential issues before escalation, and ensuring top-tier system reliability and performance.

Infrastructure Management SLA Management System Monitoring Product Support

Operations Analyst-Intern

Bykemania Solutions

Jan 2022 - Present (3 years 6 months)

Collaborated with the Client Support Services Manager and Operations Team to ensure data integrity across Data Management systems. Maintained and optimised ledger and inventory databases, ensuring accurate record-keeping and seamless operations.

Data Integrity Database Management MySQL Data Analysis Inventory Management Key Account Management

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University, Hyderabad

Bachelor of Technology, Electrical and Electronics Engineering

Grade: 62.4%, CGPA: 6.5/10

Completed a Bachelor of Technology in Electrical and Electronics Engineering, gaining foundational knowledge in various engineering principles. Coursework included Applied Statistics, Linear Algebra, Cloud Computing, Data Science, and AI/ML models, along with Linux System Administration.