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SIDDHARTHA MITRA

@siddharthamitra

Data Engineer specializing in Python, SQL, and AWS CloudWatch. Proven track record of automating cloud data pipelines and SLA monitoring.

India

Message

What I'm looking for

I’m looking for a role where I can combine monitoring, infrastructure support, and data insights—using Python/SQL/AWS—to improve reliability, automate operations, and consistently meet SLAs in high-volume environments.

Technical Data Professional with 4+ years of experience specializing in automated systems monitoring, infrastructure maintenance, and data lifecycle management. Proven expertise leveraging Python, SQL, and AWS CloudWatch to manage operational data pipelines and monitor remote distributed fleets while maintaining a strict 98% SLA compliance rate across high-volume environments.

Core Stack: • Data Architecture: Python (Pandas/NumPy), SQL, Parquet • Cloud & Monitoring: AWS CloudWatch, Boto3 • Analytics: Tableau, Power BI, KPI Modeling

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Engineer

Current

Careinfotech

Oct 2024 - Present (1 year 9 months)

Maintained 98% SLA compliance across 40+ daily complex incidents by tracking and optimizing resolution lifecycle metrics. Managed Microsoft 365/Outlook-related data migrations, local LAN/WAN performance monitoring, and automated Windows patching.

SLA Management Data Migration

Current

Technical Virtual Assistant

Current

VMG BPO

Nov 2023 - Present (2 years 8 months)

Delivered L1/L2 remote support for Windows, Microsoft 365, Outlook, and connectivity issues. Maintained incident documentation and supported software installation and user administration.

Data monitoring

Customer Service Executive

Teleperformance

Feb 2024 - Jul 2024 (5 months)

Provided live chat customer support for international customers, resolving account, order, billing, and basic technical inquiries. Documented interactions in the CRM and collaborated with internal teams to resolve escalated issues.

Process Associate

Bharati Robotic Systems

Oct 2021 - Jan 2023 (1 year 3 months)

Architected a real-time health tracking framework for a remote fleet of 25+ robotic units using AWS CloudWatch, enabling automated triage and reducing downtime. Analyzed telemetry streams to remotely resolve connectivity and performance anomalies using predictive metrics.

Cloudwatch Telemetry Triage Data Analysis

System Admin

LG Electronics

Jul 2020 - Dec 2021 (1 year 5 months)

Coordinated daily service operations by assigning CSAT/service requests to field technicians based on location, workload, and priority while ensuring SLA adherence. Managed spare parts inventory and purchase orders to support timely replenishment.

SLA Management