I've led Salesforce QA and UAT for Bank of America, Verizon Connect, and Comerica Bank, supporting commercial lending, CRM, CPQ, sales, and quoting workflows.
At Bank of America, I test Salesforce nCino for commercial lending operations and led UAT for migrating IRE and IRX return check processing from desktop to web-based platforms. I create test plans, scripts, traceability documentation, training materials, and defect reporting.
At Verizon Connect, I tested Salesforce CRM and CPQ modules across lead, account, opportunity, quote, and contract workflows. I also built and maintained TOSCA-based automation frameworks and validated Salesforce integrations with ERP and back-end services.
Across more than nine years in banking, telecom, healthcare, retail, and fleet management, I've delivered functional, regression, integration, end-to-end, and user acceptance testing. My background also includes SAP FICO, SAP Ariba, AccelQ, JIRA, Qtest, Salesforce Inspector, and Workbench.

