Open to opportunities

Manisha Singh

@manishasingh4

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Senior Customer Service Executive with 7 years' airline ground-operations leadership.

Spain

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What I'm looking for

I am seeking a senior role in airline ground operations where I can apply team leadership, improve passenger experience, and ensure safety and operational efficiency.

I am a dedicated senior customer service professional with seven years of qualitative experience in airline ground services, most recently serving as a Senior Customer Service Executive at SpiceJet from 2016 to 2023.

I lead and managed check-in, boarding, baggage handling and passenger assistance, ensuring compliance with airline policies, safety standards and regulatory requirements.

I supervise and motivate ground service teams, provide training, handle customer inquiries and conflict resolution, and operate airline-specific systems and specialist equipment to maintain high security and service standards.

I have been recognized for operational excellence with a SPICESTAR award and a certificate of appreciation for efficient handling of DNB passengers, and I seek to bring my leadership and customer-focus to a senior ground-operations role in aviation.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Executive

SpiceJet

Nov 2016 - Dec 2023 (7 years 1 month)

Led ground services operations including check-in, boarding and baggage handling for 7 years, improving passenger service efficiency and resolving conflicts while supervising and training ground staff.

Ground Operations Baggage Service Team Leadership Conflict Resolution

Front Office Executive

Narayana Sri Chaitanya IAS Academy

Jul 2014 - Nov 2016 (2 years 4 months)

Managed front desk operations, visitor reception and scheduling while operating office systems and delivering customer service to students and visitors.

Scheduling Customer Service Data Entry Communication