At Cognizant Technology Solutions, I provide 24/7 production support for a US-based health insurance client, working with Informatica PowerCenter, ETL pipelines, and ActiveBatch scheduling.
I automated recurring ETL validation checks with ActiveBatch scripts, reducing manual effort by 30%. Through root-cause analysis and preventive monitoring controls, I also cut recurring job failures by 50%.
I coordinate release schedules with DB, Infra, and Cloud teams to maintain zero downtime during major release windows. I also monitor and resolve incidents within SLA and maintain runbooks and knowledge-transfer documentation.
