Open to opportunities

Mandela Assouma

@mandelaassouma

Message

Dedicated customer service representative with strong communication skills.

Eritrea

Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a customer service representative with a passion for helping others and a strong background in communication. My experience includes working as a Customer Service Agent at Teleperformance and Transcom, where I honed my skills in empathy and problem-solving. I understand the importance of addressing customer needs and ensuring satisfaction in every interaction.

In addition to my customer service experience, I have worked as a Tigrinya-English Interpreter for DB Group, providing accurate interpretation services in various contexts, including medical and legal scenarios. My educational background includes IGCSE and IELTS certifications, and I have pursued coding courses in Python and other programming languages, which have further enhanced my analytical skills.

Experience

Work history, roles, and key accomplishments

Tigrinya-English Interpreter

DB Group (Language Link)

Apr 2024 - Mar 2025 (11 months)

Provided accurate interpretation services between Tigrinya and English. Supported communication in medical, legal, and customer service scenarios.

Communication Customer Service Medical Terminology

Customer Service Agent

Transcom

Jan 2023 - Feb 2024 (1 year 1 month)

Handled customer interactions and provided solutions to complex problems. Utilized strong problem-solving skills to enhance customer experience.

Customer Service Problem Solving Empathy Communication Conflict Resolution

Customer Service Agent

Teleperformance

Oct 2021 - Dec 2022 (1 year 2 months)

Assisted customers with inquiries and resolved issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Customer Service Communication Problem Solving Empathy Data Entry

Education

Degrees, certifications, and relevant coursework

Cawu Learning Center

IGCSE/IELTS Certification, Academic and Programming Studies

My most recent education focused on completing several IGCSE exams. During the two-year period, I also pursued coding courses including Python and other programming languages. Additionally, I prepared for and completed the IELTS exams.