MANAS SHUKLA
@manasshukla
Logistics operations & customer success professional improving SLA-driven delivery.
IndiaWhat I'm looking for
I’m a logistics operations and customer success professional with 1.5+ years of experience at Delhivery Limited, managing end-to-end shipment operations, client escalations, and SLA-driven resolution for 1,300+ active accounts. I’m strong in shipment lifecycle management, delivery exception handling, and aligning SLAs/TAT with day-to-day execution.
In my current role, I act as a single point of contact for key clients and reduce repeat escalations through first-time resolution and proactive communication by coordinating with hubs, line haul, and last-mile teams. Earlier, as a Business Development Intern, I onboarded 150+ logistics clients and supported merchant onboarding, documentation, and operational readiness—skills I bring to help teams deliver reliable service outcomes.
Experience
Work history, roles, and key accomplishments
Associate - Key Account Ops
Delhivery Limited
May 2025 - Present (11 months)
Managed end-to-end shipment operations and client escalations for 1,300+ accounts across North and East India, resolving delivery exceptions while maintaining SLA/TAT compliance. Served as a key client point of contact and reduced repeat escalations through first-time resolution and proactive updates.
Business Development Intern
Delhivery Limited
Mar 2024 - Apr 2025 (1 year 1 month)
Onboarded 150+ logistics clients by supporting merchant setup, documentation, and operational readiness for shipment activation. Provided initial operations support by assisting clients with platform usage and resolving early issues.
Education
Degrees, certifications, and relevant coursework
Global Management College
Master of Business Administration, Business Administration
2023 -
Enrolled in an MBA program at Global Management College in Jabalpur in 2023.
St. Aloysius College
Bachelor of Business Administration, Business Administration
2021 -
Completed a BBA program at St. Aloysius College in Jabalpur in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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