Manas Jain

I’m a Business Analyst with 2+ years of experience supporting requirement analysis, process documentation, and Agile delivery across logistics and digital product engagements. I focus on translating stakeholder needs into structured artefacts—through workshops, backlog refinement, and clear acceptance criteria—while maintaining requirement traceability across the delivery cycle.

At Webcraft IT, I support requirement elicitation for a logistics workforce management platform by documenting current and future-state processes into BRDs, FRDs, user stories, and acceptance criteria in Jira. I also help define fleet management requirements (vehicle categorisation, safety audits, inspection checklists, and AI route-level tracking), documenting business needs, dependencies, and constraints to support solution design decisions.

Previously at Amazon in Last Mile Operations, I analysed delivery KPIs across 9 delivery stations and built exception tracking frameworks to map failed deliveries to root causes. My reporting and dashboards improved call compliance, reattempt rates, delivery satisfaction, and helped restore service levels during network disruptions within 3 days.

Earlier, as a Cyber Infrastructure Business Analyst Intern, I performed market research and competitive analysis and captured functional and non-functional requirements for a micro-lending and investment platform. I produced user stories and process flow diagrams, collaborated with technical teams on integration touchpoints, and contributed to a platform launch 3 months ahead of schedule with strong user traction post-launch.