Zaid User

I’m a Business Analyst with ~2 years of experience driving end-to-end delivery across product, data, and Agile teams. I translate ambiguous requirements into clear execution plans, prioritized backlogs, and business outcomes you can measure.

In my recent project-based role, I led requirement discovery through stakeholder workshops and interviews, converting needs into BRDs, FRDs, epics, and user stories consumed directly by dev and QA. I managed Agile backlogs in JIRA and reduced requirement-related rework by 12% through structured acceptance criteria and early stakeholder validation.

At MetalogicProjectsManagementServicesPvt Ltd, I conducted business and data analysis across 6+ industry domain and used insights to improve operational decisions. I designed dashboards and reports in Excel and Power BI, identified data inconsistencies to reduce reporting errors by 10%, and delivered sector research that contributed to ~8% revenue uplift across analytics engagements.

I also enjoy turning analysis into real-world impact—like examining 5,000+ customer transactions and integrating ElevenLabs voice automation with Exotel to automate ~1,000 inbound calls/day. My work is grounded in stakeholder alignment, proactive risk management, and data-driven decision-making to enable efficient, high-impact delivery.