Manan Shah

As a Freelance Business Analyst, I provided technical support for reports and dashboards while identifying customer needs. I communicated industry trends and ensured timely responses to client inquiries, enhancing overall service delivery.

As a Reporting Associate, I collaborated with global teams to improve scheduling accuracy by 20% and achieved a 99% SLA compliance rate. I utilized MS Excel and WFM tools to automate reporting processes, enhancing data accuracy and reducing manual efforts. My role involved delivering actionable insights and conducting audits to drive performance improvements.

Managed client relationships for over 500 clients, ensuring high service quality and operational excellence. I trained users, resolved product issues, and developed strategies that increased app adoption from 50% to 85%. My efforts led to a 10% boost in service upsell through targeted customer insights.

Provided technical support for Facebook Ads Manager, resolving data-related issues and enhancing user understanding. I trained users and distinguished between product confusion and defects, leading to a 34% increase in consumer reach. My role involved prioritizing advertising concerns and troubleshooting complex issues.

Completed a Master of Science in Business Analytics, focusing on principles of business analytics, predictive analytics, and project management analytics. Developed skills in data visualization and stakeholder management through core modules.

Earned a Bachelor of Technology in Electronics Engineering, covering core modules such as VLSI, digital electronics, and embedded systems. Gained a strong foundation in digital and analog communications.