Looking for a job

M Alva

@malva

Message

I streamline client service, scheduling, and dispatch operations through data-driven coordination.

United States

Message

What I'm looking for

I'm looking for a client services or operations role where I can improve communication, scheduling, response times, and service delivery while collaborating across teams and supporting clients.

I've improved client service and dispatch operations at Meyers Heating & AC, Insurance Auto Auctions, Waste Management, and Copart Auto Auctions. I coordinate communication between clients, drivers, and internal teams to resolve issues quickly and keep service delivery moving.

At Meyers Heating & AC, I streamlined communication, optimized technician scheduling, implemented CRM tools, analyzed feedback, and trained junior staff to strengthen client satisfaction and retention. I also bring hands-on GPS dispatch, route planning, title-processing, compliance, and high-pressure customer service experience.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Insurance Auto Auctions

Feb 2026 - Present (7 months)

Coordinated daily routes for collection to optimize service efficiency. Managed communication between drivers and clients to resolve service issues promptly.

GPS Scheduling Problem Solving Data Analysis

Client Experience Manager

Meyers Heating & AC

May 2023 - Sep 2025 (2 years 4 months)

Enhanced client satisfaction by streamlining communication processes and responding promptly to inquiries. Developed and implemented tailored service plans based on individual client needs and feedback.

CRM Training Scheduling Data Analysis

Dispatcher

Waste Management

Jan 2019 - Feb 2023 (4 years 1 month)

Coordinated daily operations for waste collection routes, optimizing efficiency and service delivery. Managed communication between drivers and customers, ensuring timely resolution of service inquiries.

GPS Scheduling Problem Solving

Dispatch/Vehicle Title Rep

Copart Auto Auctions

Mar 2017 - Dec 2019 (2 years 9 months)

Coordinated daily vehicle dispatch and title processing to meet auction deadlines and reduce delays. Processed and verified vehicle titles and ownership documents to ensure regulatory compliance and accurate records.

Dispatch Title Processing Compliance