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M Ali User

@maliuser3

Guest services and tour operations professional at SEE SIGHT TOURS, coordinating guest bookings, tour schedules, and on-ground arrangements.

Pakistan

Message

At SEE SIGHT TOURS, I responded to guest inquiries about tours across cities in Canada and the United States, including details, schedules, pricing, and booking procedures.

I supported booking changes, cancellations, refunds, and rescheduling, and coordinated with tour guides and on-ground teams to confirm meeting arrangements and share operational updates.

I also monitored tour schedules and helped resolve real-time service issues, acting as a communication link between guests and operations teams.

Previously, at URBAN COMMUNICATIONS, I supported cab services in the UK by handling ride bookings, coordinating vehicles and drivers, and communicating schedule changes and service issues.

Experience

Work history, roles, and key accomplishments

Guest Services / Tour Operations

See Sight Tours

Jan 2024 - Jan 2026 (2 years)

Responded to guest inquiries by phone and email about tours across cities in Canada and the United States, including tour details, schedules, pricing, and booking procedures. Supported booking changes, guest concerns, cancellations, refunds, and rescheduling requests with clear and professional communication.

Customer Support Complaint Resolution Booking Management Tour Scheduling Guest Logistics Email Support Phone Support Real Time Issue Handling Problem Solving Microsoft Word Excel PowerPoint

Customer Support & Cab Dispatch

Urban Communications

Jan 2022 - Jan 2024 (2 years)

Supported three cab service providers operating in Manchester, Northampton, and Southampton, handling incoming calls, ride bookings, pickup details, availability questions, and fare inquiries. Coordinated with suppliers and local cab companies across approximately 10–12 UK cities to arrange suitable vehicles and support timely dispatch.