Makungu Chege

As an Administrative and Customer Experience Virtual Assistant with over three years of experience, I specialize in transforming chaos into calm for small businesses and fashion brand owners. My previous roles at Wish-well Fashions Collection and Mombasa County Government have equipped me with the skills to manage high-volume client communications, streamline inboxes, and automate scheduling. My efforts have led to a 30% reduction in missed appointments and administrative errors, while maintaining customer satisfaction above 98%.

I take pride in my ability to create organized workflows and faster response times, allowing my clients to focus on growing their businesses with less stress and smoother operations. I have successfully implemented digital tools and training programs that enhance team efficiency and morale, ensuring that my clients receive the best possible service. My commitment to excellence is reflected in my achievements, including boosting social media engagement by 20% and reclaiming over 10 hours per week for business owners through proactive support.