Makoma Makwela
@makomamakwela
Dedicated monitoring center agent with a strong background in security.
What I'm looking for
I am a committed monitoring center agent with over six years of experience in the security industry. My journey began at Fidelity ADT, where I honed my skills in monitoring alarm systems, dispatching reaction officers, and managing inbound calls. My role has allowed me to develop a keen eye for detail and a proactive approach to problem-solving, ensuring the safety and security of clients.
With a Bachelor’s degree in Mathematics and Physics from the University of South Africa, I bring a strong analytical mindset to my work. I am passionate about utilizing my skills to contribute positively to my employer's objectives while continuously seeking opportunities for personal and professional growth. I thrive in challenging environments that motivate me to excel and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Monitoring Center Agent
Fidelity ADT
Feb 2018 - Feb 2024 (6 years)
As a Monitoring Center Agent at Fidelity ADT, I was responsible for monitoring alarm systems, dispatching reaction officers, reporting alarm activations, and receiving inbound calls. My role required attention to detail and effective communication skills to ensure security protocols were followed.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Mathematics and Physics, Mathematics and Physics
2018 - 2024
Pursued a Bachelor of Mathematics and Physics, focusing on advanced mathematical concepts and physical theories.
Allanridge Secondary School
Matric, General Education
2012 - 2016
Completed Matric with a Bachelor's pass, providing a strong foundation for further studies.
I-Fundi
NQF Level 4, Business Administration
Completed NQF level 4 in Business Administration, enhancing skills in business operations and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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