Makoma MakwelaMM
Open to opportunities

Makoma Makwela

@makomamakwela

Dedicated monitoring center agent with a strong background in security.

South Africa

What I'm looking for

I seek a challenging role that allows me to utilize my skills and grow professionally.

I am a committed monitoring center agent with over six years of experience in the security industry. My journey began at Fidelity ADT, where I honed my skills in monitoring alarm systems, dispatching reaction officers, and managing inbound calls. My role has allowed me to develop a keen eye for detail and a proactive approach to problem-solving, ensuring the safety and security of clients.

With a Bachelor’s degree in Mathematics and Physics from the University of South Africa, I bring a strong analytical mindset to my work. I am passionate about utilizing my skills to contribute positively to my employer's objectives while continuously seeking opportunities for personal and professional growth. I thrive in challenging environments that motivate me to excel and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

FA
Current

Monitoring Center Agent

Fidelity ADT

Feb 2018 - Feb 2024 (6 years)

As a Monitoring Center Agent at Fidelity ADT, I was responsible for monitoring alarm systems, dispatching reaction officers, reporting alarm activations, and receiving inbound calls. My role required attention to detail and effective communication skills to ensure security protocols were followed.

Education

Degrees, certifications, and relevant coursework

University of South Africa logoUA

University of South Africa

Bachelor of Mathematics and Physics, Mathematics and Physics

2018 - 2024

Pursued a Bachelor of Mathematics and Physics, focusing on advanced mathematical concepts and physical theories.

AS

Allanridge Secondary School

Matric, General Education

2012 - 2016

Completed Matric with a Bachelor's pass, providing a strong foundation for further studies.

I-

I-Fundi

NQF Level 4, Business Administration

Completed NQF level 4 in Business Administration, enhancing skills in business operations and administration.

Tech stack

Software and tools used professionally

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Makoma Makwela - Monitoring Center Agent - Fidelity ADT | Himalayas